Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

The Senior Coordinator will contribute to this vision by providing support for, and participating in, key processes and programs that sustain an office-wide focus on collaboration, efficiencies and metrics-based outcomes. Through the provision of administrative support, the coordinator will be a part of creating our evolution into a perpetually campaign-ready, donor-centered, leading industry program to support City of Hope’s mission. In pursuit of this outcome, we are committed to growing careers within the Office of Philanthropy to attract and retain the most talented professionals in the country, and excel as a highly collaborative, efficient and creative team.

Specifically, under the direction of the Senior Director, Gift & Records Management, the incumbent will provide clerical, training and technical support to the team, with an emphasis on project-based work. Senior Coordinator will interface with OOP staff, Cash Management, Corporate Accounting and Gift Administration to facilitate the handling of revenue processing, reconciliation, and reporting.  They will serve as subject matter experts in their assigned field.  As the lead for these areas, the Sr. Coordinator will serve as the liaison between Gift & Records Management and the rest of OOP regarding revenue for the assigned area.  They will also manage the distribution of work to the rest of Gift & Records Management and identify/lead trainings needed.

As a successful candidate, you will: 

• Assist the Senior Director with communications to outside vendors and internal COH departments to resolve problems, provide performance information, discuss operational issues and make recommendations for process improvement.
• Assist the Senior Director with inquiries from other staff and all of OOP, procedural changes, and new business processes as it relates to capturing data into COH systems.
• Train and coach new, current, and temporary staff on use of COH systems and procedures.  Assist in the production of training materials and agendas.
• Serve as subject matter experts in their assigned field.
• Assist Corporate Accounting in researching and reconciling bank deposits and merchant account settlements from various sources.
• Manage reporting and distribution of transactions, donor statements, and guest lists to staff for processing and tracking guest attendance into Blackbaud CRM from various sources.
• Heavy use of Blackbaud CRM and other internal programs including Microsoft Word and Excel to prepare reports and presentations.
• Interface and establish rapport with key colleagues in various departments to ensure successful data capture into COH systems.
• Serve as the liaison between Gift & Records Management and the rest of OOP regarding revenue for the assigned areas.
• Manage intake, processing, and tracking of all payments for assigned areas.
• Researches, gathers, analyses and summarizes data for various reports; ability to work independently and produce accurate data.
• Audit AccessHope system reports to ensure all contributions/gifts are appropriately categorized.
• Serve as back up to AccessHope processing staff.
• Serve as “base” cashier with access to the safe.

Your qualifications should include: 

• Associate’s Degree. Experience may substitute for minimum education requirements.
• 5 years of experience using fundraising databases, revenue processing, and constituent bio updates.  Exposure to fundraising and nonprofit CRM systems strongly preferred.  Prior experience interfacing with Business Executives and Professionals.  Experience using all Microsoft Office products (Word, Excel, Outlook, and PowerPoint) essential. 

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.